Privacy Policy

This Privacy Policy applies to the Air Conditioning Surfers Paradise website (airconditioningsurfersparadise.com.au) only. Air Conditioning Surfers Paradise operates under a parent business identity that is fully licensed, insured and ARC-certified, Lic #83326, ARC #L160535. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using this website, you consent to the collection and use of your information as described in this policy.

We collect information in the following ways.

Information you give us:

• Name, phone number and email, when you submit the contact form
• Suburb, service requested, urgency and message details from the contact form
• Any other information you provide when you contact us by phone

Information collected automatically:

• Cookies and usage data, such as page views, time on page and scroll depth
• Device information, including browser, operating system, IP address and screen resolution
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call-tracking provider when you call the tracking number listed on this site
• Conversion data from Google Ads or other ad platforms if you arrived via a paid advertisement

We use the information we collect for specific purposes only.

• To respond to your contact form submission or phone call
• To book and complete air conditioning work for your property
• To provide workmanship guarantee service or follow-up if you become a customer
• To improve the website and understand which pages help visitors, using Google Analytics
• To attribute marketing channels, using call tracking and Google Tag Manager
• To comply with legal obligations, including tax records and licence reporting

We share limited data with the following service providers, each for a specific purpose.

• Cloudflare (United States, with global edge presence): hosts the website and protects it from malicious traffic. See Cloudflare's privacy policy.
• Google Analytics 4 and Google Tag Manager (United States): analyse how the website is used. See Google's privacy policy.
• Our call-tracking provider (Australia): tracks which marketing channel a phone call came from.
• Our lead-management system: receives and stores contact form submissions so we can respond to your enquiry.

We do not sell your personal information to third parties, and we do not use Facebook or Meta pixels, remarketing platforms, heatmap tools, or any finance or buy-now-pay-later provider on this website.

This website uses cookies, small text files stored on your device, to support analytics and tag management. Cookies help us understand how the site is used so we can improve it. You can disable cookies in your browser settings at any time, though some features of the site may not work as intended if you do. Most browsers provide instructions for managing cookies in their help or settings menu.

We retain different types of data for different periods, matching our legal obligations.

• Contact form submissions: retained for 7 years, matching Australian business record-keeping obligations
• Customer records (booked work): retained for 7 years
• Analytics data: retained per Google Analytics default settings, currently 14 months
• Call recordings (if any): retained for 12 months, unless required for an ongoing dispute

Under the Australian Privacy Principles, you have the following rights.

• Access: you can ask what personal data we hold about you
• Correction: you can ask us to correct inaccurate or out-of-date data
• Deletion: you can ask us to delete your data, subject to our legal record-keeping requirements
• Complaints: you can raise a complaint with us directly, and if it remains unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

We take reasonable steps to protect the personal information we hold, including secured hosting infrastructure via Cloudflare, HTTPS encryption on this website, and access controls on our lead-management system. No method of transmission or storage is completely secure, and we cannot guarantee absolute security of your data.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. If a parent or guardian becomes aware that a child has submitted personal information to us, please contact us using the details below so we can remove it.

We may update this Privacy Policy from time to time. Any updates will be reflected on this page with a new "last updated" date. Your continued use of this website after an update constitutes acceptance of the updated policy.

• Business: Air Conditioning Surfers Paradise
• Operating under: a parent business identity, fully licensed, insured and ARC-certified, Lic #83326, ARC #L160535
• Phone: (07) 5661 9514
• Website: airconditioningsurfersparadise.com.au